Frequently Asked Questions
What happens if I stop paying a monthly membership?
Your account will always be live and viewable with no restrictions. However, adding or editing content is paused until you reactivate the monthly membership, whether that is a week later or a decade later.
Can I keep adding to a free site forever?
Yes. Free sites never lock: add and edit your memories anytime, for as long as you like, within your 2 GB of storage.
How do I reach you?
Email support@magicmemorybooks.com for help with your site, or sales@magicmemorybooks.com for sales questions. You can also use our Contact page.
Can family members see our Memories without creating an account?
Yes. You can send a view-only link to anyone — no login required. Only adding or editing Memories requires an invited account.
What can I upload?
Photos, videos, audio recordings, and PDF documents.
What happens to the original file I upload?
Depends on the format. Photos are kept exactly as you uploaded them — untouched, forever; we separately generate smaller copies for fast browsing, but the original is never resized, recompressed, or discarded. Videos are automatically compressed on upload to a smaller, still high-quality file, to keep storage efficient — the full original resolution isn’t separately retained.
Is our family’s information private?
Yes. Your site is private by default. Nothing is public unless you choose to share a specific view link.
Can I change my plan?
You can upgrade to a larger plan any time, and your Memories are never affected. Plans can’t be downgraded — you can stay on your current plan or cancel. If you cancel, every Memory stays safe. When your membership ends, your site simply becomes View Only (no edits or changes).
What if I need more storage than the largest plan?
Reach out to us. A family preserving decades of photos and video shouldn’t have to leave anything out — we’ll work out a storage arrangement that fits your archive.