Frequently Asked Questions
What happens if I stop paying?
If your membership ends, every Memory stays safe. Your site becomes View Only right away (no edits or changes), but everyone you’ve shared the site with can still see everything, and family members can still download their photos — now and in the years ahead. To add or change Memories, just renew your membership, a week later or a decade later, and editing comes right back. We never delete a family site unless the family asks us to in a signed request.
Can family members see our Memories without creating an account?
Yes. You can send a view-only link to anyone — no login required. Only adding or editing Memories requires an invited account.
What can I upload?
Photos, videos, audio recordings, and PDF documents. Each plan includes free AI transcription for voice recordings.
What happens to the original file I upload?
Depends on the format. Photos are kept exactly as you uploaded them — untouched, forever; we separately generate smaller copies for fast browsing, but the original is never resized, recompressed, or discarded. Videos are automatically compressed on upload to a smaller, still high-quality file, to keep storage efficient — the full original resolution isn’t separately retained.
Is our family’s information private?
Yes. Your site is private by default. Nothing is public unless you choose to share a specific view link.
Can I change my plan?
You can upgrade to a larger plan any time, and your Memories are never affected. Plans can’t be downgraded — you can stay on your current plan or cancel. If you cancel, every Memory stays safe. When your membership ends, your site simply becomes View Only (no edits or changes).
What if I need more storage than the largest plan?
Reach out to us. A family preserving decades of photos and video shouldn’t have to leave anything out — we’ll work out a storage arrangement that fits your archive.